System requirements | PRTG MultiBoard & PRTG app for Desktop

PRTG Manual: System requirements

To install and use the PRTG app for desktop, you need to meet the following requirements:

▪Supported operating systems

▪Requirements for connections to PRTG web servers

▪Restrictions for non-commercial editions

▪Internet connection

Supported operating systems

The PRTG app for desktop officially supports the following operating systems.

Operating system

Supported systems

Windows (64-bit)

▪Microsoft Windows Server 2025

▪Microsoft Windows Server 2022

▪Microsoft Windows Server 2019

▪Microsoft Windows 11

▪Microsoft Windows 10

macOS

▪As of macOS 10.15

Linux

▪Tested on Ubuntu 20.04.4

i_round_blueWe recommend that you keep your graphics card drivers up to date for best performance.

Requirements for connections to PRTG web servers

i_round_redTo show monitoring data of your PRTG setup, the PRTG app for desktop must be able to establish a connection to your PRTG web servers.

Make sure that the following account settings in the PRTG app for desktop match the following settings in the PRTG Administration Tool.

PRTG app for desktop account settings

PRTG Administration Tool settings

Server

IP Address for PRTG Web Server on the PRTG Web Server tab

PRTG web server settings in the PRTG Administration Tool

PRTG web server settings in the PRTG Administration Tool

i_podFor connections to PRTG Hosted Monitor instances, this is the domain name.

i_square_cyanFor more information, see the PRTG Manual: PRTG Administration Tool on PRTG Core Server Systems.

Port

TCP Port for PRTG Web Server on the PRTG Web Server tab

i_round_redPRTG switches to port 8080 as a fallback after a restart when port 80 is already used, and to port 8443 if port 443 is not available. PRTG keeps the Secure Sockets Layer (SSL) connection in this case. If this port is also not available, PRTG tries from port 8081 (8444 for SSL) on until it finds an available port.
Because the PRTG app for desktop cannot automatically recognize these ports (8080+, 8443+), manually enter the used port in the Port setting when you add or edit an account in the PRTG app for desktop. If you do not get a connection to the PRTG web server, also check the used port in the PRTG Web Server settings under System Administration | User Interface in the PRTG web interface.

i_podFor connections to PRTG Hosted Monitor instances, this is 443 by default.

Login Name

Login Name on the Administrator tab

Administrator settings in the PRTG Administration Tool

Administrator settings in the PRTG Administration Tool

i_podFor connections to PRTG Hosted Monitor instances, this is the API User Name under Account Settings | My Account in the PRTG web interface.

i_square_cyanFor more information, see the PRTG Manual: PRTG Administration Tool on PRTG Core Server Systems.

Password

Password on the Administrator tab

i_podFor connections to PRTG Hosted Monitor instances, this is the API Passhash under Account Settings | My Account in the PRTG web interface.

Also make sure that you meet the following requirements:

▪No local software firewall blocks the connection.

▪No local virus protection program blocks the connection.

▪No other application uses the specified port.

▪No (hardware) firewall blocks the connection when you connect through a network (LAN or WAN).

▪The software version of the PRTG web server is as of PRTG 17.4.35.

Restrictions for non-commercial editions

i_round_redThe PRTG app for desktop can connect to a maximum of two non-commercial installations (trial edition or freeware edition).

There are no restrictions on connections to commercial installations.

Internet connection

To install and use the PRTG app for desktop, your system must be connected to the internet as the PRTG app for desktop needs to connect with the PRTG servers you want to monitor.

More

i_square_bluePRTG MANUAL

▪PRTG Administration Tool on PRTG Core Server Systems

 

i_square_bluePAESSLER WEBSITE

How to connect PRTG through a firewall in 4 steps

▪https://www.paessler.com/support/how-to/firewall