PRTG Manual: Accounts

In the Accounts settings, you can add, edit, and remove connections to one or more PRTG servers. The PRTG app for desktop connects to the PRTG web server that runs on the PRTG core server system, or it connects to a PRTG Hosted Monitor instance.

For a successful connection, the PRTG core server must be as of PRTG 17.4.35. The PRTG app for desktop can be any version. However, we recommend that you always update to the latest version of the PRTG app for desktop.

The following actions are available:

▪Double-click an account in the list to edit it.

▪Click to add a new account.

▪Select an account and click to delete it.

Add new account

Click to open the New Account dialog and enter the following settings.

Note that the PRTG app for desktop does not support multiple connections to the same PRTG server. You can only add one account per PRTG server.

Setting	Description
Name	Optionally enter a name that the PRTG app for desktop displays in the Servers list and in the page header bar. If you leave this field empty, the PRTG app for desktop displays the IP address or Domain Name System (DNS) name that you enter under Server.
Server	Select if you want to use a secure HTTPS connection or an unsecure HTTP connection. The default port for a secure connection is 443. The default port for an unsecure connection is 80. Enter the IP address or DNS name of the PRTG server that you want to connect to. This is the same IP address or DNS name as defined in the PRTG web interface settings under System Administration \| User Interface \| PRTG Web Interface. Make sure that the values match the values of the PRTG web server settings. Make sure that the PRTG server is reachable and that no firewall settings block the connection. This is especially important if you use network address translation (NAT) rules. The PRTG app for desktop can connect to a maximum of two non-commercial installations (trial edition or freeware edition). There are no restrictions on connections to commercial installations.
Port	Use the default port or enter the port that the PRTG server runs on. This is the same port as defined in the PRTG web server settings under System Administration \| User Interface \| PRTG Web Server \| TCP Port for PRTG Web Server. Make sure that the values match the values of the PRTG web server settings. Make sure that the PRTG server is reachable and that no firewall settings block the connection. This is especially important if you use network address translation (NAT) rules. For connections to PRTG Hosted Monitor instances, this is 443 by default. For more information, see section Requirements for connections to PRTG web servers.
Login Using	This setting is only available for connections to PRTG Hosted Monitor instances. Select a login method from the dropdown list. You can log in with your Google, Facebook, Microsoft, or Amazon account via single sign-on (SSO) (Auth0), or via user name and password. Alternatively, you can also select Login Name & Password from the dropdown list to log in via email address and password. For more information, see the PRTG Manual: Using PRTG Hosted Monitor.
Login Name	Enter the login name that you use to log in to the PRTG web server. This can be the login name of the PRTG System Administrator user or the login name of a different PRTG user. The default login name of the PRTG System Administrator user is prtgadmin. For more information, see the PRTG Manual: User Accounts.
Password	Enter the password that you use to log in to the PRTG web server. The default password of the PRTG System Administrator user is prtgadmin.