PRTG Manual: Updating Your UVexplorer License
When you activated your UVexplorer license, you entered a product key, and the license activation wizard downloaded the details of your license from the UVnetworks licensing server. These license details determine what features of UVexplorer you have access to, and what (if any) limits on those features are in effect. First, the license details indicate which ‘mode’ the product is running in (Unlicensed, Trial, Expired Trial, Licensed, Expired License). Second, the license details indicate the date on which your license will expire. Third, if there are any limits on UVexplorer’s features, such as maximum device counts, these are also stored in the license details.
Periodically, the details of your license will change. For example, each time you purchase a UVexplorer subscription, the expiration date of your license will change. If the details of your license change on the UVnetworks licensing server, they will need to be re-downloaded before the changes will take effect on your computer. The process of re-downloading your license details is called ‘updating your license’. UVexplorer will update your license automatically, as long as it can connect to the Internet.
Typically, UVexplorer will automatically update your license, so you don’t need to worry about doing it yourself. However, if you want to update your license on-demand, you can click the ‘Update License’ link on the Start Page that appears when you run UVexplorer. This will ensure that your license details are up-to-date, and that you have access to all of the UVexplorer features you are entitled to.
Offline Updating of Your UVexplorer License
Updating your license requires your computer to be connected to the Internet. If it is not, the update operation will fail. If your computer is not connected to the Internet, the ‘Update License’ operation will not work for you. Instead, you should do the following:
1.Go to the Start Page that appears when you run UVexplorer
2.Deactivate your license by clicking on the ‘Deactivate License’ link. This will run the license de-activation wizard which will step you through the offline deactivation process. (NOTE: Before deactivating, make sure you have a copy of your product key so you will be able to re-enter it in the next step. Click on the ‘View License Details’ link to find your product key.)
3.Re-activate your license by clicking on the ‘Enter Product Key to Activate License’ icon. This will run the license activation wizard which will step you through the offline activation process.
By deactivating and then re-activating your license, you will have effectively updated your license.
