Working with PRTG SLA Reporter > Menu tabs

PRTG Manual: Reports

Use the Reports page to access a monthly overview of your service level agreements (SLAs).

After creating an SLA, the reports page will be blank as it starts generating the first reports at a specific hour and will generate one every hour after that.

You can manually generate the reports. Click next to your username in the upper right corner to start the polling task.

 

You can select the year of the report you want to see. Click in the upper right corner of the page to change the year.

Reports are grouped based on a company. Click on the company bar to expand and collapse each Company section for easier navigation.
For more information on adding a company to an SLA, see section Service level agreements.

Each SLA is represented in a container that can have two colors:

▪RED

▫If the unplanned downtime is higher than the Minimum downtime per month as defined in the SLA agreement.

▫If the unplanned downtime is below the Expected downtime defined in the SLA but higher than the Expected downtime breach limit.

▪GREEN

Export to PDF

You can also use the Export to PDF feature to create custom report packets:

•By Month - All SLAs from that month are exported to PDF.

•By Company - All SLAs from one company are exported to PDF.

•By Service Level Agreement - All selected SLAs are exported to PDF.

Reports summary

To see the detailed report for an SLA, click next to the SLA's name.

For each individual SLA, you can see the following details:

Click in the upper right to open the Filter Menu to filter the report results.

In this filter menu, you can select specific periods of time to view the data of.

Report details

When accessing a Service Level Agreement report details you will have access to information of all devices and sensors which are part of the selected Service Level Agreement.

The Details page shows detailed information on the currently selected SLA by month and year, as well as its devices and sensors.

The Details page for each SLA offers fast navigation between different months. The navigation options can be found on the top part of the page.

The devices that have downtime can be expanded to see extra information.

You can expand any sensor to see more details:
 

Expand sensors to view all the downtime recorded during the monitored SLA time interval.

You can manage a sensor's downtime through the View downtimes feature, where you can mark any unplanned or unknown intervals as planned downtime.

In the Sensor downtimes page, there are three options for each downtime period in the downtime options menu:

▪Set ticket number and comment

▪Set as planned

▪Set as unplanned

Reports cleanup

You can delete existing reports and their related data if necessary, for example, when the number of reported sensors changes, or any time you need to reload data from a PRTG server for a previously reported period.

Click in the upper-right corner of the Reports page to open the Cleanup reports dialog. Select the corresponding SLA and the time period for the reports and data that you want to delete.

Reports access groups

Click in the upper-right corner of the Reports page to access the reports' settings.

Group reports

Use group reports to assign specific user groups the rights to access reports. You must do this for non-administrative users to be able to read and access reports. Assign access by Agreements or Companies to allow all members of the selected group to view reports for the specified SLA or all reports associated with the selected company.

For more information on how to create and configure user groups, see section Users.

Public reports

You can also create public reports to share with third parties. If you create a public report, PRTG SLA Reporter generates a permanent link that allows access to all reports of the associated SLAs until you delete the public report. It is possible to create multiple public reports from one SLA to maintain access control for various parties over the same report.

Go to the list of public reports and find the public report that you want to share the link to with third parties. Click next to its name to copy the link to the clipboard.

The link provides access to all reports of the associated SLAs. An example of a public report: