System setup

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PRTG Manual: Configuration wizard

The configuration wizard for PRTG SLA Reporter automatically starts after a successful installation of PRTG SLA Reporter. Configure PRTG SLA Reporter in four steps:

1.Create admin account

2.Add PRTG server

3.Define general settings

4.Define SMTP mail address

Step 1: Create admin account

Provide the necessary information to create the administrator account for PRTG SLA Reporter with which you can log in initially.

Enter the following:

▪Username

▪Email address

▪First name / Last name

▪Password

Click Submit.

Step 2: Add PRTG server

To show monitoring data from PRTG, PRTG SLA Reporter must be able to establish a connection to a PRTG server. Add a PRTG server: Click Add. Depending on your license, you can add multiple PRTG servers.

Enter the server details.

Setting	Description
Alias	Enter the display name that you want to use in PRTG SLA Reporter for this PRTG server.
Protocol	Select the protocol for the connection to the PRTG server.
URL	Enter the IP address or DNS name of the PRTG server. You can find the DNS name of your PRTG server in the PRTG web interface under Setup \| System Administration \| User Interface \| PRTG Web Interface.
Port	Enter the TCP port for the PRTG server. You can find the TCP port for the PRTG server in the PRTG web interface under Setup \| System Administration \| User Interface \| PRTG Web Server. The default port for HTTPS is 443 and the default port for HTTP is 80.
Authentication	Select a method of authentication for the connection to the PRTG server: ▪Credentials: Use a username, along with a password or passhash. ▪API Key: Use an API key. You can use either options for PRTG Network Monitor and PRTG Enterprise Monitor servers. We recommend that you use an API key for increased security. If you choose to use credentials for the authentication, we recommend that you use a passhash. If you want to connect to a PRTG Hosted Monitor instance, you must select API Key as the authentication method and provide the API key.
Username	This setting is only visible if you select Credentials above. Enter the PRTG username for the connection to the PRTG server.
Password	This setting is only visible if you select Credentials above. Enter the PRTG password or passhash for the connection to the PRTG server. To use a passhash, you must enable the checkbox under Use passhash.
Use passhash	This setting is only visible if you select Credentials above. Enable this checkbox to use a passhash instead of a password. Enter the passhash in the Password setting.
API Key	This setting is only visible if you select API Key above. Enter the API key for the connection to the PRTG server.

PRTG switches to port 8080 as a fallback when port 80 is in use, and to port 8443 if port 443 is not available. PRTG maintains the SSL connection in this case. If port 8080 or 8443 is also not available, PRTG tries to find an available port, starting from 32000. Because PRTG SLA Reporter cannot recognize these ports (8080, 8443, 32000+) automatically, enter the port currently in use in the Port field. If you do not get a connection to the PRTG web server, check the port settings in PRTG under Setup | System Administration | User Interface | PRTG Web Server.

Also, make sure that:

▪No local software firewall blocks the connection.

▪No local antivirus program blocks the connection.

▪The specified port is not used by another application.

▪No (hardware) firewall blocks the connection when connecting through a network (LAN or WAN).

You can find the passhash in the PRTG web interface under Setup | Account Settings | My Account | User Account Settings. For more information, see the PRTG Manual: User Accounts.

Click Submit to confirm the details and connect to the PRTG server.

Step 3: Define general settings

Define the general settings of PRTG SLA Reporter.

Setting	Description
Attachment path	Enter the path where PRTG SLA Reporter stores the generated PDF reports. PRTG SLA Reporter attaches the PDF reports to the report emails that it sends.
Company logo	Select an image to use in the PDF reports header.
Unknown after downtime is downtime	Select whether unknown periods after downtime should be considered downtime as well: ▪Yes: Unknown values after downtime display as downtime. This is the default setting. ▪No: Unknown values after downtime are not considered downtime.
Enable data collector debugging	Select whether PRTG SLA Reporter collects data for debugging purposes: ▪Yes: Allow the collection of data for debugging. ▪No: Do not allow PRTG SLA Reporter to collect data for debugging. This is the default setting.

Step 4: Define SMTP mail address

Configure the mailing server that PRTG SLA Reporter uses to send emails. You can skip this step if you do not want PRTG SLA Reporter to send emails.

Configure the Simple Mail Transfer Protocol (SMTP) mail address settings:

Setting	Description
Account name	Enter the alias for the account.
Profile name	Enter the alias for the profile.
Mail address	Enter the email address that PRTG SLA Reporter uses to send the report email.
Reply to address	Enter the email address that you want to use for replies to emails received from PRTG SLA Reporter.
Display name	Enter the display name to use for the report emails.
Mail server name	Enter the SMTP server address that PRTG SLA Reporter uses to send emails.
Port	Enter the port for the SMTP address (often port 25).
Username	The username that is used to access the SMTP server. It is usually the same as the Mail address.
Password	The password that is used to access the SMTP server.
SSL Enabled	Toggle the button depending on whether you want the SMTP server to require secure connection.

Click Submit.

After you specify the necessary details, you can send a test email to make sure the configuration was successful:

1.Click Send test email.

2.In the new window, enter the email address where you want to send the test email and click Submit.

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PRTG Manual: Configuration wizard

Resources

Paessler PRTG

PRTG Extensions

Paessler User Voice