Custom alerts and data visualization let you quickly identify and prevent high latency, availability issues, service disruptions, and other causes of poor user experience and performance.
UCaaS platforms – unified communications as a service – make things simpler for many reasons. They streamline communications (and workflows) for end-users, give you more flexibility, and enable you to add and remove users without major infrastructural changes, just to name three.
But that doesn't mean you can set up a UCaaS platform and forget it. Issues like high bandwidth usage, latency, jitter, and packet loss can still lead to a poor user experience (and very frustrated colleagues).
And, while cloud delivery mechanisms are designed to be as stable and reliable as possible, disruption can and does happen.
Paessler PRTG brings together all your critical communication health stats in one place. You'll have a unified, real-time view of your UCaaS stack. More importantly, you can keep a close eye on key metrics even when you're not looking, and avoid nasty surprises that could slow your organization down or make it impossible for your colleagues to do their jobs.
Continuously track every critical element of your unified communications from one place: bandwidth usage, VoIP and QoS parameters… we even have sensors that work out how much you're spending on AWS and Microsoft Azure, so you can keep costs under control.
Prevent disruption on your UCaaS platform... and your entire network. Pick your preferred thresholds, and PRTG will alert you if there’s a risk of malfunctions or performance issues, so you can maintain the user experience and enable your colleagues to keep working smoothly.
Don't let end-users get interrupted in the middle of important meetings. Carry out application performance monitoring round the clock, and pick the software that's least likely to malfunction in the middle of a business-critical discussion or presentations.
Work smarter, not harder. And by that we mean let PRTG handle everything and get on with more important tasks. The Auto-Discovery makes setting up a breeze. Once you're up and running, PRTG works in the background 24/7, giving you the peace of mind your UCaaS stack is taken care of.
Diagnose network issues by continuously tracking various UCaaS parameters and components. Show response time, bandwidth usage, VoIP traffic, latency, packet loss, jitter, and other key QoS metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot all kinds of unified communications-related issues.
Device tree view of the complete monitoring setup
Custom PRTG dashboard for keeping an eye on the entire IT infrastructure
Live traffic data graph in PRTG
“All-around winning
network monitor”
“The real beauty of PRTG is the endless possibilities it offers”
“PRTG Network Monitor
is very hard to beat”
Monitor unified communications apps, audio, video conferences, software… and your network's wider performance.
PRTG's preconfigured UCaaS monitoring sensors can keep an eye on every component and endpoint that could impact the quality of communications and your colleagues' user experience:
PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!
The Zoom Service Status sensor monitors the overall status of Zoom groups. It can show the following:
The Common SaaS sensor monitors the availability of several Software-as-a-Service (SaaS) providers. It can show the following:
The Microsoft 365 Service Status sensor accesses the Microsoft API to monitor the overall status of all services of a Microsoft 365 subscription. It can show the following:
The AWS Cost sensor monitors the cost of an Amazon Web Services (AWS) account by reading its data from the AWS Cost Explorer API. It can show the following:
See the PRTG Manual for a list of all available sensor types.
Custom alerts and data visualization let you quickly identify and prevent high latency, availability issues, service disruptions, and other causes of poor user experience and performance.
PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.
Paessler is a certified partner in the Amazon Web Services ecosystem, which includes a growing community of software vendors who are building solutions on cloud computing.
What does this mean for you?
Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.
By integrating PRTG with Martello iQ, you can add a fast analytics layer to improve uptime, visualize your IT environment, and integrate all of your IT systems into a single pane of glass.
Siemon and Paessler bring together intelligent building technology and advanced monitoring and make your vision of intelligent buildings and data centers become reality.
With ScriptRunner Paessler integrates a powerful event automation platform into PRTG Network Monitor.
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
Network Monitoring Software – Version 25.2.106.1114 (May 05th, 2025)
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Unified Communications as a Service (UCaaS) is part of the global industry trend toward cloud services and a category of "as a service" or "cloud" delivery mechanisms for various aspects of enterprise communications. Like platform as a service, UCaaS solutions allow unified communications services to be delivered to enterprises from the cloud.
Gartner has a clear opinion on what functions and categories are included in the overall term of unified communications. These are:
UCaaS offers greater flexibility and scalability for organizations that need to quickly add and remove users (such as seasonal workers), without having to make major infrastructure changes. Cloud-based enterprise communications also provide a more consistent user experience for remote and mobile workers as access to UCaaS features is consistent regardless of location.
Enterprises can also use UCaaS technologies for disaster recovery.
UCaaS offers enterprises the ability to scale their consumption faster (either up or down) without the need for extra capital. In a traditional communications model, enterprises must purchase capacity upfront, and they rarely succeed in doing so completely, resulting in excess capacity.
Here's a broader overview of benefits of UCaaS platforms:
UCaaS, VoIP, and SIP are three different but equally important elements of your organization's communications toolkit. VoIP is designed specifically for making internet voice calls. SIP, or Session Initiation Protocol, initiates, enables, and terminates communications sessions, and UCaaS brings everything together – including VoIP and SIP – in a single, unified communications interface.
Think of it this way. If your organization's communications toolkit were a smartphone, VoIP would be the phone app, SIP would be the dialer, and UCaaS would be the system that makes it possible to access your phone app, the dialer, and other apps like email and instant messaging from one place.
Because, now that more and more people work remotely at least some of the time, poor call quality, service disruptions, and other issues with your unified communications could make it impossible for your colleagues to do their work. Why take the risk, when there's a tool that can alert you before potentially serious problems happen?
Paessler PRTG makes it easy to troubleshoot and fix the root cause of any disruptions, malfunctions, or other issues, and plan ahead so that your system can handle spikes in traffic. Plus, with many preconfigured sensors and device templates, and the ability to create your own, PRTG can monitor any parameter imaginable. Not just your unified communications, but your entire network's hardware and software.
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.
Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.
Everyone has different monitoring needs. That’s why we let you try PRTG for free.
