Remote Access Device Monitoring with PRTG

A remote access device monitoring tool is a specialized management solution that allows you to monitor, manage and troubleshoot network endpoints and devices from a central location without the need for on-site visits. These tools provide the ability to track device performance, availability and security across your entire IT infrastructure. With remote monitoring and management (RMM) capabilities, you can proactively identify problems before they impact end users, automate routine maintenance tasks, and gain complete visibility into all connected devices, whether they are in your main office or distributed across multiple remote locations.

PRTG is a comprehensive monitoring software that allows you to monitor your entire IT infrastructure from a single dashboard. Our software provides real-time insight into network endpoints, servers and applications through a unified interface. You can monitor Windows and Linux systems with detailed performance metrics, receive instant notifications of potential problems, and access detailed reports on your remote devices. PRTG includes pre-configured sensors specifically designed for remote monitoring, allowing you to quickly implement robust monitoring without time-consuming setup processes. PRTG also provides remote control capabilities through integrations with third-party tools, streamlining problem resolution and reducing downtime.

Implementing an RMM tool like PRTG delivers multiple advantages for IT support teams and managed service providers:

• Significantly reduces the need for on-site visits by enabling remote troubleshooting
• Allows for proactive monitoring that identifies potential problems before they cause disruptions
• Offers comprehensive reporting capabilities for tracking performance trends
• Improves scalability by allowing you to monitor additional devices without proportionally increasing administrative overhead
• Streamlines IT operations with lower operational costs and improved service delivery

For Managed Service Providers (MSPs), PRTG offers a powerful RMM platform to monitor client endpoints across multiple organizations from a centralized console. The monitoring software allows you to create separate views for each client while maintaining unified management. You can implement custom scripts to automate routine tasks and create client-specific monitoring templates. Our solution supports monitoring of multiple device types, including workstations, servers, routers, and firewalls. With role-based access control, you can provide clients with limited access to their monitoring data while maintaining overall control. The cloud-based deployment option further simplifies onboarding new clients without requiring extensive infrastructure changes.

PRTG offers extensive device coverage across your IT infrastructure. You can monitor traditional network devices like routers, switches, and firewalls, as well as servers running Windows, Linux, and other operating systems. The platform extends to monitoring workstations, laptops, and various network endpoints. For more complex environments, PRTG also monitors virtualization platforms, storage systems, and cloud services. The management tools within PRTG allow you to organize devices by type, location, or function, creating a logical structure that matches your organization. Additionally, PRTG offers mobile apps for both Android and iOS, giving you visibility into your network from anywhere, at any time. This comprehensive coverage ensures you maintain oversight across your entire technology stack, from network infrastructure to end-user devices, even when you are on the go.

PRTG offers flexible integrations with other management platforms and IT services to create a cohesive ecosystem for your IT operations:

• APIs for data exchange with ticketing systems and documentation platforms
• Launch remote control sessions through third-party applications directly from the monitoring interface
• Integration with Microsoft technologies like Active Directory for streamlined user management
• Connections to professional services automation tools used by MSPs
• Support for custom scripts to extend functionality and automate workflows

These integrations help create efficient workflows that reduce the time between identifying an issue and resolving it, minimizing impact on users and business operations.

PRTG distinguishes itself from other RMM software providers through several key differentiators. First, it offers an all-inclusive licensing model. Second, it provides a unified platform for both network and device monitoring, eliminating the need for multiple specialized tools. Third, the platform is designed for intuitive use, reducing the learning curve for admins and speeding up implementation. Fourth, PRTG offers exceptional scalability, growing with your business from small deployments to enterprise-scale monitoring. Finally, the platform includes customizable dashboards and reporting tools that allow you to tailor the monitoring experience to your specific use cases and requirements. These advantages make PRTG an ideal choice for organizations seeking a comprehensive yet straightforward approach to remote monitoring and management.

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.