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  1. Home>
  2. IT Topics>
  3. Network>
  4. Remote Monitoring
PRTG Logo

Remote Monitoring with PRTG

Ensure 24/7 availability of your distributed networks

  • One unified monitoring tool for your entire IT infrastructure
  • 24/7 monitoring of your LANs, WANs, and remote networks
  • Customizable real-time alerts to avoid costly downtimes
Free download
product overview

Our users give top ratings for monitoring with Paessler PRTG

Gartner peer insights
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PRTG remote monitoring: What you will find on this page

Table of content
  • Why to choose PRTG as your remote network monitoring tool
  • What remote monitoring looks like in PRTG
  • 5 reasons why PRTG is the remote monitoring tool of your choice
  • Remote monitoring for Managed Service Providers (MSP) with PRTG
  • Monitor remote networks: FAQ

PRTG makes remote network monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent remote network connectivity and other issues.

Free download
PRODUCT OVERVIEW

Why to choose PRTG as your remote network monitoring tool

Paessler PRTG lets you monitor local and remote network performance with one tool, ready to go out of the box – even if you’re on a budget. Whether you have network devices and services distributed over different local networks, branch offices, customer networks, data centers, or in the cloud, PRTG helps you ensure 24/7 availability.

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Centralized monitoring for any budget

Monitor all distributed networks from one central dashboard, including remote devices, services, and desktops. Easily set up remote monitoring with PRTG right out of the box.

No matter if you use our remote monitoring software on-premises or in the cloud – each version includes an unlimited number of remote probes for keeping an eye on all your remote locations.

Alarm

Fast alerts and notifications in real time

Avoid costly downtimes and address bottlenecks before they cause major problems in your remote infrastructure.

PRTG notifies you via email, SMS, text, in-app push notifications, and other methods wherever you are, based on warning and error thresholds you can tailor to your requirements.

Connection

Light-weight, agentless monitoring

PRTG is an agentless monitoring solution that can collect data from each device or service which is reachable via an IP address and talks a network protocol (SNMP, SSH, HTTP, WMI, flow, and more).

Extend monitoring to your distributed networks by installing a remote probe in each network. PRTG offers the classic remote probe for Windows systems and the multi-platform probe for Linux/Unix and other systems.

What remote monitoring looks like in PRTG

Diagnose network issues by continuously tracking the availability, health, and performance of your remote locations. Show response time, uptime, network security, remote access, and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot remote network connectivity and other issues.

prtg-screenshot map distributed monitoring

PRTG map for distributed monitoring

PRTG Screenshot device tree view

Device tree view of the complete monitoring setup

PRTG screenshot map entire it infrastructure

Custom PRTG dashboard for keeping an eye on the entire IT infrastructure

PRTG screenshot graph live data traffic

Live traffic data graph in PRTG

Start remote network management with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

IT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring

PCMag

“All-around winning
 network monitor”

IT Brief

“The real beauty of PRTG is the endless possibilities it offers”

ITPro

“PRTG Network Monitor 
is very hard to beat”

5 use cases for PRTG remote probes

Ensure reachability of several locations

You have more than one location or many employees working from home and you need to ensure the availability of services from all locations.

Monitor services across firewalls

Your network is separated in several LANs by firewalls, and the local probe cannot monitor specific services across the firewalls.

Rest easy with a secure connection

You want to monitor systems in a secure network, and you need a secure connection between the PRTG server and this network.

Distribute and balance network load

You need to offload the central PRTG server by taking some load and distributing it over one or more PRTG remote probes.

Run PRTG on non-Windows systems

You want to run your PRTG installation in a Linux or macOS environment and use the Multi-Platform Probe feature for this purpose.

Explore our preconfigured PRTG sensors for remote monitoring

PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!

RDP (Remote Desktop)

The RDP (Remote Desktop) sensor monitors remote desktop services such as Remote Desktop Protocol (RDP) or Terminal Services Client. It can show the following:

  • Downtime
  • Response time
RDP (Remote Desktop)
RDP (Remote Desktop)

SSH Remote Ping

The SSH Remote Ping sensor remotely monitors the connectivity between a system running Linux/macOS X and another device, using Internet Control Message Protocol (ICMP) echo requests ("ping") and Secure Shell (SSH). It can show the following:

  • Average, minimum, and maximum response time measured from the remote device
  • Packet loss
SSH Remote Ping
SSH Remote Ping

Cloud Ping v2

The Cloud Ping v2 sensor monitors the Transmission Control Protocol (TCP) ping times to its parent device from different locations worldwide (Asia Pacific: Singapore,  Asia Pacific: Sydney, Europe: Ireland, US East: Northern Virginia,  US West: Northern California) via the PRTG Cloud. It can show the following:

  • Average global response time
  • Response time of the target server at the location
  • If the PRTG Cloud query was successful or not
g_v2_sensor">Cloud Ping v2
g_v2_sensor">Cloud Ping v2

RADIUS v2

The RADIUS v2 sensor monitors a Remote Authentication Dial-In User Service (RADIUS) server according to RFC 2865. It can show the following:

  • RADIUS code
  • Response time
RADIUS v2
RADIUS v2

See the PRTG Manual for a list of all available sensor types.

Find the root cause of the problem with our PRTG remote network monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW

PRTG is compatible with all major vendors, products, and systems

compatible with all major vendors, products, and systems

Remote monitoring for Managed Service Providers (MSP) with PRTG

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Comprehensive MSP solution

Each Paessler PRTG product can be used as a fully-featured MSP solution. With PRTG Network Monitor, for example, you simply install the central PRTG server in your local network and then monitor your customers’ sites via remote probes.

This allows you to monitor an unlimited number of different customers at the same time.

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Granular access rights management

Moreover, PRTG offers a credential-based access rights system. Depending on your customers’ needs, you can define different access rights: either give them full access to their probes, groups, or sensors, so they can manage their monitoring on their own.

Or you just give them read-only access so that they can see their own monitoring data but not change any settings.

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Customizable alerting system

PRTG monitors your customers’ infrastructures 24/7. You can be notified via various notification methods to react quickly and proactively to any issue, even before your customers notice.

Define different notification triggers including various escalation levels, all based on you customers’ individual needs and requirements.

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Custom reports and dashboards

Generate regular reports for you and your customers, and include the amount and level of information that’s needed, including events, outages, uptime, value tables, graphs, and more.

For an at-a-glance overview of your local and remote sites, you can easily create individual dashboards and topology maps via drag and drop.

PRTG makes remote network monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent remote network connectivity and other issues.

Free download
PRODUCT OVERVIEW

”Adopting PRTG has been like going from being in the dark to being in the light. Before, we had limited visibility into what was happening in the infrastructure and in the network. Now, however, thanks to the comprehensive dashboard and real-time notifications, we receive constant updates on the status of facilities and services, and our way of working has gone from passive to proactive.”

Luca Meneghesso, Senior IT infrastructure and Security Specialist
Banca Profilo

”GESAC increasingly focuses on innovation to improve the quality of services offered and the experience of passengers handled every day by Naples Airport. Thanks to PRTG, we finally have unified, automatic, and continuous monitoring of the airport network and can guarantee quick and timely interventions.”

Domenico Ciervo, GESAC ICT Manager
Naples International Airport

”As an international company, PRTG is ideal for us. If something went down half way across the world, we wouldn’t be woken up – we can rely on PRTG to identify the problem and alert us before it occurs – enabling the right person, in the right time zone to resolve the problem. At the end of the day, if we’re to provide an internal network experience for our employees that meets expectations, we need a tool like PRTG to be successful.”

Barry Kelly, Systems Engineer
Skyscanner

“I would recommend PRTG because it has helped us significantly improve service uptime by highlighting important alerts that would otherwise result in a system failure or service disruption if action was not taken. Thanks to PRTG, we can ensure that The Ritz London’s network and IT systems are five-star, just like the hotel.”

Richard Isted, IT Manager
The Ritz London

Your remote system monitor at a glance – even on the go

PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.

device overview
Gartner peer insights

“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”

Read the complete review at Gartner Peer Insights

Create innovative solutions with Paessler’s IT partners

Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.

NetBrain

NetBrain

Integrating monitoring results from PRTG into NetBrain maps makes the foundation for network automation.

Read more
Rittal

Rittal

IT that works constitutes a business-critical basis for a company's success. Availability and security must be defined for the respective purpose and closely monitored – by OT and IT alike.

Read more
ScriptRunner

ScriptRunner

With ScriptRunner Paessler integrates a powerful event automation platform into PRTG Network Monitor.

Read more

Find the root cause of the problem with our PRTG remote network monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW
Paessler PRTG

Paessler PRTG

Network Monitoring Software – Version 24.4.102.1351 (November 12th, 2024)

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Hosting

Download for Windows and cloud-based version PRTG Hosted Monitor available

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Languages

English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese

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Monitor everything

Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more

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Pricing

Choose the PRTG Network Monitor subscription that's best for you

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Remote Monitoring: FAQ

 

What is remote monitoring?

Remote monitoring refers to the process of observing, managing, and analyzing the performance and status of systems, devices, or environments from a distant location using technology. This is typically done through the use of sensors, remote network monitoring tools like Paessler PRTG, and communication networks that transmit data from the monitored entity to a central location where it can be reviewed, often in real-time.

Key aspects of remote monitoring include:

  • Data collection: Sensors or data-gathering probes are installed on the system or equipment being monitored. These devices collect information such as temperature, humidity, pressure, movement, or system performance metrics.
  • Data transmission: The collected data is transmitted to a remote location, typically over the internet or other communication networks. This could involve wireless, cellular, or satellite communications.
  • Data analysis: The transmitted data is analyzed by software to detect any issues, anomalies, or trends.
  • Alerts and notifications: If the system detects an issue, it can automatically send alerts or notifications to the relevant personnel, allowing them to take action quickly.
What are typical use cases of remote monitoring?

Use cases of remote monitoring include:

  • Healthcare: Monitoring patients' vital signs remotely, especially for those with chronic conditions.
  • Industrial operations: Monitoring machinery, production lines, and infrastructure to prevent downtime and ensure safety.
  • Environmental monitoring: Tracking conditions like air quality, water levels, or wildlife habitats in remote locations.
  • Energy: Supervising energy production and distribution systems, such as power plants and smart grids.
  • Security: Monitoring surveillance cameras, alarm systems, and access controls in various locations.
  • Network monitoring: Monitoring geographically distributed networks or different local area networks that are separated by firewalls.
Why should I monitor remote networks?

Monitoring remote networks is essential for several reasons, particularly if you manage IT infrastructure, operate a business with multiple locations, or support a distributed workforce. Here’s why you should monitor remote networks:

  • Performance monitoring: By continuously monitoring remote networks, you can ensure that they are operating at optimal performance levels. This includes tracking bandwidth usage, latency, and throughput, which helps in identifying bottlenecks or issues that could degrade performance.
  • Minimizing downtime: Remote monitoring allows for the quick identification and resolution of network issues, reducing the risk of unexpected downtime. This is particularly critical for businesses that rely on remote offices or cloud-based services.
  • Vulnerability detection: Monitoring remote networks helps in detecting unauthorized access, potential cyber threats, or unusual activity that could indicate a security breach. Early detection is key to preventing or mitigating security incidents.
  • Proactive maintenance: Regular monitoring allows for the identification of potential issues before they become serious problems, reducing the need for costly emergency repairs or interventions.
  • Resource optimization: Monitoring helps in the efficient allocation of network resources, ensuring that bandwidth and other network resources are being used effectively, which can reduce operational costs.
  • End-user experience: Ensuring that remote workers and distributed IT teams have a reliable and fast connection is crucial for productivity. Monitoring can help quickly resolve issues that affect remote access to corporate networks or cloud services.
  • Remote troubleshooting: When issues arise, remote monitoring provides the necessary data to diagnose and resolve problems without needing on-site support, saving time and resources.
  • Network scalability: As your business grows and your network expands to include more remote locations, monitoring becomes essential for managing the increased complexity. It helps in planning for network upgrades and scaling infrastructure to meet demand.
  • Service Level Agreements (SLAs): For businesses that provide services to clients, monitoring remote networks ensures that you meet SLAs by maintaining high availability and performance across all locations.
Can PRTG monitor more than remote networks?

Yes. Paessler PRTG is a comprehensive network monitoring software that monitors your entire network infrastructure, including local area networks (LAN), wide are networks (WAN), virtual private networks (VPN), cloud environments, and much more. For remote network monitoring, it uses light-weight remote probes that collect monitoring data in a remote system and send it to the central PRTG server secured via SSL/TLS.

What is a sensor in PRTG?

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.

We asked: would you recommend PRTG? Over 95% of our customers say yes!

Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.

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Still not convinced?

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More than 500,000 sysadmins love PRTG

Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.

PRTG

Monitor your entire IT infrastructure

Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.

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Try Paessler PRTG for free

Everyone has different monitoring needs. That’s why we let you try PRTG for free.

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Start remote network management with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

Products

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    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
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      Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

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