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  1. Home>
  2. IT Topics>
  3. Technology>
  4. VoIP Monitoring
PRTG Logo

VoIP Monitoring with PRTG

Elevate your VoIP communication with proactive monitoring

  • Monitor and optimize VoIP call quality in real-time with comprehensive QoS metrics
  • Stay ahead of Internet telephony errors and prevent communication disruptions
  • Personalize your monitoring experience with customizable dashboards and notifications
Free download
product overview

Our users give top ratings for monitoring with Paessler PRTG

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PRTG VoIP monitoring: What you will find on this page

Table of content
  • Optimize your VoIP performance with precision
  • What VoIP monitoring looks like in PRTG
  • 5 reasons to choose PRTG PRTG for VoIP monitoring
  • Discover our preconfigured PRTG sensors for monitoring VoIP
  • VoIP monitoring: FAQ

PRTG makes VoIP performance monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent VoIP quality and reliability issues.

Free download
PRODUCT OVERVIEW

Optimize your VoIP performance with precision

Ensure seamless communication within your organization through robust VoIP monitoring. Our VoIP monitoring tool provides comprehensive insights and real-time data, keeping your VoIP systems at peak performance.

Icon Eye

Detect and resolve network issues promptly

Act quickly to address network instabilities or congestion that can impact VoIP quality. VoIP monitoring with Paessler PRTG identifies network irregularities, allowing immediate troubleshooting to maintain clear, uninterrupted calls.

Icon Gauge

Maximize bandwidth utilization

Efficiently allocate and optimize bandwidth for your VoIP needs. By monitoring traffic patterns and usage, you can adjust resources proactively, ensuring high-quality voice calls without sacrificing other network operations.

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Ensure high-quality voice communications

Maintain the clarity and reliability of your VoIP communications. Continuous monitoring of jitter, latency, mean opinion scores (MOS), and packet loss helps deliver crystal-clear voice quality, enhancing user experience.

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Customize alerts for proactive monitoring

Stay ahead of potential VoIP issues with customizable alerts. Set specific thresholds for network performance indicators, receiving immediate notifications to prevent any disruption in voice communications.

What VoIP monitoring looks like in PRTG

Diagnose network issues by continuously tracking call quality metrics. Show Quality of Service, round trip time, network traffic, and other key performance metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot routing, network quality, and related Voice over IP issues.

PRTG Screenshot device tree view

Device tree view of the complete monitoring setup

PRTG screenshot map entire it infrastructure

Custom PRTG dashboard for keeping an eye on the entire IT infrastructure

PRTG screenshot graph live data traffic

Live traffic data graph in PRTG

Start VoIP monitoring with PRTG and see how it can make your network more reliable and your job easier

Free download
PRODUCT OVERVIEW

IT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring

PCMag

“All-around winning
 network monitor”

IT Brief

“The real beauty of PRTG is the endless possibilities it offers”

ITPro

“PRTG Network Monitor 
is very hard to beat”

5 reasons to choose PRTG for VoIP monitoring

Comprehensive network insights

Gain a full overview of your network's performance, including detailed metrics on VoIP traffic, to ensure optimal operation and quick identification of any issues that may arise.

Real-time monitoring and alerts

Stay informed with real-time data and instant alerts. Whether on-site or remote, you'll always be in the loop on your network's status, especially concerning VoIP performance.

Easy setup and integration

Get your VoIP monitoring software up and running quickly with PRTG's user-friendly setup. Enjoy seamless integration with your existing IT infrastructure for an efficient monitoring experience.

Customizable to fit your network

Tailor your monitoring solution to fit the unique needs of your network. PRTG’s flexible configuration options allow for personalized monitoring, ensuring that you're always in control.

Expert support and reliability

Benefit from PRTG industry-leading support and reliable monitoring solutions. Trust in a system that's there for you, ensuring your VoIP communications are always at their best.

Explore our preconfigured PRTG sensors for VoIP Monitoring

PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!

QoS (Quality of Service) One Way

The QoS (Quality of Service) One Way sensor monitors parameters regarding the quality of a network connection between two probes. It can show the following:

  • Average, minimum, and maximum jitter
  • Average, minimum, and maximum packet delay variation
  • Corrupted, duplicated, lost, and out-of-sequence packets
  • Time to the last packet
(Quality of Service) One Way
(Quality of Service) One Way

Cisco IP SLA

The Cisco IP SLA sensor monitors Voice over IP (VoIP) network parameters using IP service level agreements (SLA) from Cisco. It can show the following:

  • Average jitter
  • Average, minimum, and maximum latency and RTT (round-trip time)
  • The ICPIF
  • The MOS
  • Number of lost, out-of-sequence, and late packets
Cisco IP SLA
Cisco IP SLA

SIP Options Ping

The SIP Options Ping sensor monitors the connectivity to a Session Initiation Protocol (SIP) server using SIP options "ping". The sensor sends auth and options requests to the SIP server. It can show the following:

  • Response code
  • Response time
SIP Options Ping
SIP Options Ping

SNMP Cisco CBQoS

The SNMP Cisco CBQoS sensor monitors network parameters using Cisco's Class Based Quality of Service (CBQoS). It can show the following:

  • Current and maximum queue depth
  • Number of drop packets (without buffer)
  • Drop size
  • Pre-policy and post-policy size
  • Number of pre-policy packets
SNMP Cisco CBQoS
SNMP Cisco CBQoS

See the PRTG Manual for a list of all available sensor types.

PRTG is compatible with all major vendors, products, and systems

compatible with all major vendors, products, and systems

Find the root cause of the problem with our PRTG VoIP monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW

“We strive to equip our systems with state-of-the-art technology to safeguard our educational practices for the future. Part of this includes ensuring that all our systems run smoothly at all times. On any given day, we rarely have time to keep an eye on all our systems. We therefore decided to monitor our school’s IT environment with a centralized network monitoring tool.”

Stefan Roschewitz, IT administrator
BBS Holzminden

“We want to include the tool in our set of solutions in order to solve problems more proactively in our technology infrastructure. PRTG has exceeded all our expectations because it is a reliable, extremely easy-to-use solution. There is no doubt that it lives up to the renowned quality of German technology.”

Esbin Saúl Lázaro García, IT Infrastructure and Security Engineer
Hospital El Pilar

“The reactivity, know-how, and technical solutions of Paessler are outstanding in every situation. For me, no monitoring tool compares to PRTG.”

Andreas Reimann, Senior Networking Communication Architect
Zurich Airport

Your VoIP monitor at a glance – even on the go

PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.

device overview
Cisco

We are a Cisco Select Developer Partner  

As a member of the Cisco Partner Program, Paessler is one of the market leaders that enhances the Cisco technology portfolio with products that are proven to easily integrate with Cisco devices.

What does this mean for you?

  • Easy integration of Cisco hardware and software with PRTG
  • State-of-the-art features for monitoring your Cisco environment
  • Expert technical support around your Cisco monitoring setup

Create innovative solutions with Paessler’s IT partners

Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.

KnowledgeRiver

KnowledgeRiver

Combining their tools to a powerful solution for advanced analysis and automation, KnowledgeRiver and Paessler enable IT teams to ensure best performance for their infrastructure and networks.

Read more
NetBrain

NetBrain

Integrating monitoring results from PRTG into NetBrain maps makes the foundation for network automation.

Read more
ScriptRunner

ScriptRunner

With ScriptRunner Paessler integrates a powerful event automation platform into PRTG Network Monitor.

Read more

PRTG makes VoIP monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent VoIP quality and reliability issues.

Free download
PRODUCT OVERVIEW
Paessler PRTG

Paessler PRTG

Network Monitoring Software – Version 24.4.102.1351 (November 12th, 2024)

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Hosting

Download for Windows and cloud-based version PRTG Hosted Monitor available

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Languages

English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese

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Monitor everything

Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more

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Pricing

Choose the PRTG Network Monitor subscription that's best for you

Discover more monitoring insights and stories

Resources Solution

Solutions for all your monitoring needs

  • Free VoIP monitoring
  • VoIP troubleshooting
  • Network monitoring tool
Resources Content

Powerful stories from the monitoring world

  • Monitoring Cisco Devices With PRTG – Part 1/3
  • What is Unified Communications (UC)? Definition and Details
  • Customer success story Wire Technologies & PRTG
Resources Solutions

Resources to master your monitoring challenges

  • How PRTG's VoIP Features (QoS, IP SLA, and SIP Sensors) are Different or Unique
  • Monitoring Quality of Service
  • Available Sensor Types

VoIP Monitoring: FAQ

 

How does VoIP monitoring impact overall network performance?

PRTG VoIP monitoring is carefully designed for efficiency. It provides detailed insights into call quality with a minimal impact on your network, so you can enjoy the best of both worlds!

Can PRTG distinguish between internal and external call quality issues?

Our tool smartly pinpoints whether VoIP problems are coming from inside your network or from outside sources, helping you troubleshoot more effectively.

Is there an option for analyzing historical VoIP data?

Yes, you have the ability to delve into historical VoIP data. This feature is a fantastic way to track trends and plan ahead for your network's future needs.

Does the monitoring support SIP and other VoIP protocols?

Our system plays well with a variety of VoIP protocols, including SIP, ensuring a comprehensive overview of your VoIP communications.

How does the system handle peak VoIP usage and scalability

Our tool is up to the challenge of peak times and grows with your organization. We aim to provide reliable VoIP performance when you need it the most.

What types of alerts and notifications are available for VoIP performance issues?

Stay ahead of the game with customizable alerts, including email, SMS, and push notifications. You'll always be in the know about your VoIP system's status.

What is a sensor in PRTG?

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.

We asked: would you recommend PRTG? Over 95% of our customers say yes!

Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.

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Still not convinced?

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More than 500,000 sysadmins love PRTG

Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.

PRTG

Monitor your entire IT infrastructure

Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.

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Try Paessler PRTG for free

Everyone has different monitoring needs. That’s why we let you try PRTG for free.

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Start VoIP monitoring with PRTG and see how it can make your network more reliable and your job easier

Free download
PRODUCT OVERVIEW

Products

  • Paessler PRTG
    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
    • PRTG Enterprise Monitor
    • PRTG Hosted Monitor
    • PRTG extensions
      Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

  • Network monitoring
  • Bandwidth monitoring
  • SNMP monitoring
  • Network mapping
  • Wi-Fi monitoring
  • Server monitoring
  • Network traffic analyzer
  • NetFlow monitoring
  • Syslog server

Useful Links

  • PRTG Manual
  • Knowledge Base
  • Customer Success Stories
  • About Paessler
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  • PRTG Support
  • PRTG Consulting

Contact

Paessler GmbH
Thurn-und-Taxis-Str. 14, 
90411 Nuremberg 
Germany

info@paessler.com

+49 911 93775-0

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