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  1. Home>
  2. IT Topics>
  3. Application>
  4. Email Monitoring
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Email Monitoring with PRTG

Enjoy reliable email services and healthy mail servers

  • Check the availability and response time of your mail servers
  • Monitor business email activity and email delivery processes
  • Check the contents of emails sent by backup software and other applications
Free download
product overview

Our users give top ratings for monitoring with Paessler PRTG

Gartner peer insights
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PRTG email monitoring: What you will find on this page

Table of content
  • 4 reasons to choose PRTG as your email monitoring tool
  • What email monitoring looks like in PRTG
  • Use case: Checking the content of backup emails
  • Email monitoring & mail server sensors included with PRTG
  • 3 benefits of monitoring email and mail servers with PRTG
  • Monitoring emails: FAQ

PRTG makes monitoring company emails and mail servers as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent email delivery and server issues.

Free download
PRODUCT OVERVIEW

4 reasons to choose PRTG as your email monitoring tool

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All-in-one monitoring

With Paessler PRTG, all monitoring features, alerts & notifications, and reports are included. No matter if you’re looking to set up a small monitoring system for your mail server and email delivery, or complex monitoring for your entire network (hardware, virtual environments, applications, and more), PRTG has got you covered.

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Quick and easy setup

PRTG comes with several preconfigured sensor types for your email and mail server monitoring, including POP3, IMAP, and SMTP sensors, so setting up your email monitoring is quick and easy. Plus, our Auto-Discovery feature automatically scans your network and helps you get started with monitoring in just a few minutes.

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Customizable alarms

You can customize PRTG’s alerting system according to your own individual needs to receive alerts by email, push notification, SMS, and other methods. Specify when PRTG should sound the alarm by defining thresholds, notification triggers, and escalation steps – so you’ll only receive messages when it’s necessary.

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Comprehensive overview

Pinpointing the cause of errors with your email delivery and other processes can be difficult. PRTG makes it easier with a comprehensive view of your databases, servers, LAN, bandwidth, network traffic, and many other aspects that can influence email services. Save time getting to the root of problems and fix errors faster with PRTG.

What email monitoring looks like in PRTG

Diagnose network issues by continuously tracking your mail servers and end-to-end email delivery. Show response time, round trip time, and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot problems with email security and delivery, mail server authentication, data loss, and more.

PRTG Screenshot device tree view

Device tree view of the complete monitoring setup

PRTG screenshot map entire it infrastructure

Custom PRTG dashboard for keeping an eye on the entire IT infrastructure

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Live traffic data graph in PRTG

Map Windows domain databases

Map Windows domain overview with PRTG

Start email and mail server monitoring with PRTG and see how it can make your network more reliable and your job easier

Free download
PRODUCT OVERVIEW

IT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring

PCMag

“All-around winning
 network monitor”

IT Brief

“The real beauty of PRTG is the endless possibilities it offers”

ITPro

“PRTG Network Monitor 
is very hard to beat”

Use case: Checking the content of backup emails

 

Use PRTG’s email monitoring capabilities to constantly check the status of your backups and other processes.

As most backup software, for example Veeam, sends emails to indicate whether or not a backup was successful, and many other applications send important messages by email as well, monitoring the content of these emails is the easiest way to keep an eye on such processes.

If an email notifies you of a serious issue, you can configure PRTG in a way that it immediately alerts you via SMS or push notification – no more sifting through a pile of emails on the next workday when it may already be too late.

Explore our preconfigured PRTG sensors for Email Monitoring

PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!

SMTP&POP3 Round Trip

The SMTP&POP3 Round Trip sensor monitors the time it takes for an email to reach a Post Office Protocol version 3 (POP3) mailbox using the Simple Mail Transfer Protocol (SMTP). It sends an email using the parent device (an SMTP server) and then scans a dedicated POP3 mailbox until the email comes in. It can show the following:

  • Response time of the POP3 server
  • Response time of the SMTP server
  • Sum of the response time of the POP3 server and the SMTP server
SMTP&POP3 Round Trip
SMTP&POP3 Round Trip

SMTP&IMAP Round Trip

The SMTP&IMAP Round Trip sensor monitors the time it takes for an email to reach an Internet Message Access Protocol (IMAP) mailbox using the Simple Mail Transfer Protocol (SMTP). It sends an email via the parent device (an SMTP server) and then scans a dedicated IMAP mailbox until the email arrives. It can show the following:

  • Response time of the IMAP server
  • Response time of the SMTP server
  • Sum of the response time of the IMAP server and the SMTP server
SMTP&IMAP Round Trip
SMTP&IMAP Round Trip

POP3

The POP3 sensor monitors an email server via the Post Office Protocol version 3 (POP3). It can show the following:

  • Downtime
  • Response time
POP3
POP3

SMTP

The SMTP sensor monitors a mail server using the Simple Mail Transfer Protocol (SMTP). It can show the following:

  • Downtime
  • Response time
SMTP
SMTP

See the PRTG Manual for a list of all available sensor types.

PRTG is compatible with all major vendors, products, and systems

compatible with all major vendors, products, and systems

3 benefits of monitoring email and mail servers with PRTG

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Improved productivity

No more having to constantly check your inbox, plus get fewer complaints for your customer service department.

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Faster troubleshooting

In the event of a glitch, you’ll be notified at once. This means fewer emergency operations so your coworkers can focus on their work.

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Peace of mind

If PRTG is quiet, then everything is OK. Your coworkers should notice the improvements immediately.

Find the root cause of the problem with our PRTG email monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW

“Since using PRTG, we have matured how we report out overall application uptime, maintenance, and mean time between failure for all critical applications to our board of directors. PRTG allows us to not just look at a single event, but to leverage historical data to prevent future failures and to measure how we are making improve­ments over time.”

Bill Sorrells, CTO
Dayton Children's Hospital

“We have found these sophisticated levels of monitoring to be highly effective, improving the end user’s experience of the systems and applications in use, giving us the opportunity to provide a proactive resolution rather than having the end user raise issues.”

Saif Akil, Head of Service Management
Acurus

“Before PRTG, applications and hardware all gave messages, but all separately, so we had to search through hundreds of e-mails to find the problem. It was always only afterwards that we saw that something was going on within the infrastructure. To mitigate the issue, we also considered other software. PRTG stood out because of its user-friendliness, flexibility and minimal consultancy investment.”

Wim Vandenberghe, ICT Manager
Soenen Golfkarton

Your email monitor at a glance – even on the go

PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.

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Gartner peer insights

“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”

Read the complete review at Gartner Peer Insights

Create innovative solutions with Paessler’s IT partners

Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.

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baramundi

baramundi and PRTG create a secure, reliable and powerful IT infrastructure where you have everything under control - from the traffic in your firewall to the configuration of your clients.

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Combining PRTG’s broad monitoring feature set with IP Fabric’s automated network assurance creates a new level of network visibility and reliability.

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PRTG makes monitoring company emails and mail servers as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent email delivery and server issues.

Free download
PRODUCT OVERVIEW
Paessler PRTG

Paessler PRTG

Network Monitoring Software – Version 24.4.102.1351 (November 12th, 2024)

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Download for Windows and cloud-based version PRTG Hosted Monitor available

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Languages

English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese

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Monitor everything

Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more

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Choose the PRTG Network Monitor subscription that's best for you

Discover more monitoring insights and stories

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Solutions for all your monitoring needs

  • Contact us
  • How to: Free network monitoring
  • POP3 Monitoring
Resources Content

Powerful stories from the monitoring world

  • Monitoring Backup Solutions via Email
  • New Features in PRTG 7.1 (Part 4): "Email Round Trip Monitoring"
  • How Do You Ensure Your Emails Are Delivered Properly?
Resources Solutions

Resources to master your monitoring challenges

  • PRTG Network Monitor States "Status sending Email: OK" But No Email Received
  • E-mail once per hour
  • Backup email monitoring through Office 365

Email Monitoring: FAQ

 

What is email monitoring?

Email monitoring involves the systematic tracking and analysis of email communications within an organization. It typically includes connecting to email accounts and scanning email content, attachments, and metadata for various purposes such as security, compliance, and performance evaluation.

What is mail server monitoring?

Mail server monitoring is the process of continuously observing the performance, availability, and security of a mail server infrastructure. This includes tracking server uptime, response times, mail delivery rates, and disk space usage.

Email and mail server monitoring tools often generate alerts for potential issues such as server downtime or high email queue lengths, help ensure smooth email operations, minimize downtime, and enhance overall email service reliability and security.

Why should I use email monitoring software?

Email monitoring software offers several benefits for organizations, including:

  • It helps detect and prevent security threats such as phishing attacks, malware distribution, and unauthorized access to sensitive information.
  • By analyzing email usage patterns and identifying inefficiencies, it can optimize email workflows.
  • It tracks email server performance metrics, making sure that emails are delivered correctly and in time.
How does PRTG ensure emails are delivered?

To make sure that emails are delivered correctly, PRTG comes with preconfigured email round trip sensors. These sensors check the following process:

  • Step 1: PRTG delivers an email to the mail server or an email client (for example, providers such as Windows Outlook, Gmail, GMX, and others) via SMTP.
  • Step 2: The SMTP server delivers the email to a POP3 server (which can be at another location, in the LAN, or on the same server).
  • Step 3: PRTG checks for emails from the POP3 server every second until the test email arrives.
How do I use PRTG email monitoring for applications and backups?
  • Step 1: In PRTG, add the IMAP sensor to the device that represents your mail server. Make sure the application to be monitored is able to send status emails to the corresponding email address.
  • Step 2: Specify the conditions for which you would like to be alerted, for example, if you have not received an email for 24 hours from your backup software, or if certain words such as “error” appear in an email.
  • Step 3: Test your configuration by sending yourself an email with the words that you specified in your filter rules.
How will I be notified if my mail server is down?

PRTG offers multiple methods to send out alerts, including SMS, Teams and Slack message, or in-app push notification. This ensures that users can be informed in multiple ways, even if there is an issue with the mail server itself and email delivery is not possible.

What is a sensor in PRTG?

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.

We asked: would you recommend PRTG? Over 95% of our customers say yes!

Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.

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More than 500,000 sysadmins love PRTG

Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.

PRTG

Monitor your entire IT infrastructure

Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.

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Try Paessler PRTG for free

Everyone has different monitoring needs. That’s why we let you try PRTG for free.

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Start email and mail server monitoring with PRTG and see how it can make your network more reliable and your job easier

Free download
PRODUCT OVERVIEW

Products

  • Paessler PRTG
    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
    • PRTG Enterprise Monitor
    • PRTG Hosted Monitor
  • PRTG extensions
    Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

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