• Company
    • About Us
    • Case Studies
    • Press Center
    • Events
    • Careers
    • Blog
    • Contact us
  • Login
 
  • English
    • Deutsch
    • Español
    • Français
    • Italiano
    • Português
Paessler
                    - The Monitoring Experts
  • Products
    • Paessler PRTG
      Paessler PRTGMonitor your whole IT infrastructure
      • PRTG Network Monitor
      • PRTG Enterprise Monitor
      • PRTG Hosted Monitor
      • PRTG extensionsExtensions for Paessler PRTGExtend your monitoring to a new level
    • Icon Features
      FeaturesExplore all monitoring features
      • Maps & dashboards
      • Alerts & notifications
      • Multiple user interfaces
      • Distributed monitoring
      • Customizable reporting
  • Solutions
    • Industries
      IndustriesMonitor various industry sectors
      • Industrial
      • Healthcare
      • Data Center
      • Education
      • Finance
      • Government
    • IT Topics
      IT TopicsMonitor all areas of IT
      • Network Monitoring
      • Bandwidth Monitoring
      • SNMP Monitor
      • Network Mapping
      • WiFi Monitoring
      • Server Monitoring
  • Pricing
  • Resources
    • Getting Started
      Getting StartedModules for self-paced learning
    • How-to Guides
      How-to GuidesGet the most out of PRTG
    • Videos & Webinars
      Videos & WebinarsLearn from Paessler experts
    • IT  Knowledge
      IT KnowledgeExpand your IT knowledge
    • PRTG Manual
      PRTG ManualFull documentation
    • Knowledge Base
      Knowledge BaseShare community knowledge
    • PRTG Sensor Hub
      PRTG Sensor HubGet sensors, scripts & templates
    • Trainings
      PRTG TrainingLearn how to work with PRTG
  • Partners
    • icon star
      New Partners and MSPBecome a new partner or MSP
    • icon partner
      Partner PortalLog in to your partner account
    • icon search
      Find a PartnerFind partners selling Paessler products
    • icon technology
      Technology AlliancesSee Paessler technology partnerships
  • Company
    • About Us
    • Case Studies
    • Press Center
    • Events
    • Careers
    • Blog
    • Contact us
  • Login
  • English
    • Deutsch
    • Español
    • Français
    • Italiano
    • Português
  • Get a quote
  • Free trial
  1. Home>
  2. IT Topics>
  3. Application>
  4. Service Monitoring
PRTG Logo

Service Monitoring with PRTG

Monitor all your critical IT services in one place

  • Prevent service outages with proactive alerts and trend analysis
  • Visualize your service level objectives in customizable dashboards
  • Optimize service performance with in-depth insights
Free download
product overview

Our users give top ratings for monitoring with Paessler PRTG

Gartner peer insights
spiceworks
Capterra
G2
Trustpilot

PRTG service monitoring: What you will find on this page

Table of content
  • Don’t wait for outages to disrupt your critical IT services
  • What service monitoring looks like in PRTG
  • 4 examples of IT services PRTG monitors
  • Explore our preconfigured PRTG sensors for service monitoring

PRTG makes service monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent service outages.

Free download
PRODUCT OVERVIEW

Don’t wait for outages to disrupt your critical IT services

If you’re providing IT services, whether it is in-house to your end users or to customers as a managed service provider, you need to constantly know the status of those services. With Paessler PRTG, you get a set of monitoring tools to ensure the smooth operation of your critical services. 

icon dashboard

Get an end-to-end view of your IT services

Often, IT services are made of several building blocks and dependencies. With PRTG, you can monitor services at a high level, or you can get an overview of the health and status of each of the components that make up the service.

icon compu-cloud

Cover all the bases with comprehensive service monitoring

PRTG gives you the functionality to monitor services of all kinds. From your on-premises Windows servers and applications to your cloud infrastructure and APIs, PRTG provides a comprehensive view of your entire IT service landscape.

icon graph

Optimize your service delivery by analyzing monitoring metrics

Monitoring services with PRTG over time gives you insights into trends and patterns that can help identify recurring issues, predict potential downtime, and optimize infrastructure for maximum uptime.

icon alarm

Use notifications to stay ahead of service issues

Configure thresholds in PRTG to trigger alerts when there are issues with your services, like downtime or slow response times. Or get warning notifications even before problems occur, meaning you can take corrective action even before user experience is impacted.

What service monitoring looks like in PRTG

Diagnose network issues by continuously tracking services. Show response times and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot service issues.

PRTG Screenshot device tree view

Device tree view of the complete monitoring setup

PRTG screenshot map entire it infrastructure

Custom PRTG dashboard for keeping an eye on the entire IT infrastructure

PRTG screenshot graph live data traffic

Live traffic data graph in PRTG

Start monitoring services with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

IT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring

PCMag

“All-around winning
 network monitor”

IT Brief

“The real beauty of PRTG is the endless possibilities it offers”

ITPro

“PRTG Network Monitor 
is very hard to beat”

4 examples of IT services PRTG monitors

Here are some services PRTG monitors as part of its infrastructure monitoring functionality.

icon website

Web services

Ensure websites and online applications are always available and performing as expected. PRTG provides key metrics like availability, connection times, load times, performance metrics and more.

icon cloud

Cloud services

Monitor the availability and performance of your cloud services, regardless of the provider. Make sure the cloud services are up, check for bandwidth bottlenecks, and monitor cloud service performance.

icon apps

Application services

Monitor all your applications, whether they reside on physical hardware or virtualized environments. From monitoring response time through to application performance monitoring, get all the application metrics you need.

icon database

Database services

With support for Oracle SQL, Microsoft SQL, MySQL, PostgreSQL and more, PRTG helps ensure your databases are always available and operating at optimal performance.

Explore our preconfigured PRTG sensors for service monitoring

PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!

SMTP

The SMTP sensor monitors a mail server using the Simple Mail Transfer Protocol (SMTP). It can show the following:

  • Downtime
  • Response time
SMTP
SMTP

FTP

The FTP sensor monitors file servers via the File Transfer Protocol (FTP) and FTP over SSL (FTPS). It can show the following:

  • Response time
  • Response message of the server
FTP
FTP

DNS v2

The DNS v2 sensor monitors a Domain Name System (DNS) server, resolves domain name records, and compares them to a filter. It can show the following:

  • Number of matched records (if you use a filter)
  • Number of records
  • If records were resolved
  • Response time
DNS v2
DNS v2

DHCP

The DHCP sensor monitors a Dynamic Host Configuration Protocol (DHCP) server. It sends a broadcast message to the network and waits for a DHCP server to respond. It can show the following:

  • Lease time reported by the server
  • Response time
DHCP
DHCP

IMAP

The IMAP sensor monitors an email server via the Internet Message Access Protocol (IMAP). It checks the content of emails for certain keywords. It can show the following:

  • Response time
  • Number of emails in the defined mailbox
IMAP
IMAP

See the PRTG Manual for a list of all available sensor types.

PRTG is compatible with all major vendors, products, and systems

compatible with all major vendors, products, and systems

PRTG makes service monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent service outages.

Free download
PRODUCT OVERVIEW

“Since using PRTG, we have matured how we report out overall application uptime, maintenance, and mean time between failure for all critical applications to our board of directors. PRTG allows us to not just look at a single event, but to leverage historical data to prevent future failures and to measure how we are making improve­ments over time.”

Bill Sorrells, CTO
Dayton Children's Hospital

“We have found these sophisticated levels of monitoring to be highly effective, improving the end user’s experience of the systems and applications in use, giving us the opportunity to provide a proactive resolution rather than having the end user raise issues.”

Saif Akil, Head of Service Management
Acurus

“Before PRTG, applications and hardware all gave messages, but all separately, so we had to search through hundreds of e-mails to find the problem. It was always only afterwards that we saw that something was going on within the infrastructure. To mitigate the issue, we also considered other software. PRTG stood out because of its user-friendliness, flexibility and minimal consultancy investment.”

Wim Vandenberghe, ICT Manager
Soenen Golfkarton

Your service monitor at a glance – even on the go

PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.

device overview

Create innovative solutions with Paessler’s IT partners

Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.

INSYS icom

INSYS icom

With the combination of PRTG and Insys, the monitoring specialist Paessler and the industrial gateway manufacturer INSYS icom offer a practical possibility to merge IT and OT.

Read more
Rittal

Rittal

IT that works constitutes a business-critical basis for a company's success. Availability and security must be defined for the respective purpose and closely monitored – by OT and IT alike.

Read more
Siemon

Siemon

Siemon and Paessler bring together intelligent building technology and advanced monitoring and make your vision of intelligent buildings and data centers become reality.

Read more

Find the root cause of the problem with our PRTG service monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW
Paessler PRTG

Paessler PRTG

Network Monitoring Software – Version 24.4.102.1351 (November 12th, 2024)

Hosting icon

Hosting

Download for Windows and cloud-based version PRTG Hosted Monitor available

Languages icon

Languages

English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese

test

Monitor everything

Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more

test

Pricing

Choose the PRTG Network Monitor subscription that's best for you

Service Monitoring: FAQ

 

What is IT service monitoring?

IT service monitoring is the ongoing process of tracking the performance, availability, and overall health of your IT services. This includes a wide range of components, from your network infrastructure and servers to applications, databases, and even user endpoints.  

A robust monitoring system provides the insights needed to ensure your services are running smoothly and meeting performance expectations.  This data allows for proactive problem detection, performance optimization, and helps you improve your service management.  

How does PRTG monitor IT services?

PRTG utilizes a variety of methods to monitor your IT services, ensuring comprehensive coverage and compatibility with diverse technologies. It uses pre-configured and customizable sensors to collect data on various metrics, such as availability, performance, usage and more. It utilizes various protocols and technologies, like SNMP, WMI, performance counters, API monitoring, and much more. 

What is a sensor in PRTG?

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.

We asked: would you recommend PRTG? Over 95% of our customers say yes!

Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.

recommendation

Still not convinced?

Love

More than 500,000 sysadmins love PRTG

Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.

PRTG

Monitor your entire IT infrastructure

Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.

test

Try Paessler PRTG for free

Everyone has different monitoring needs. That’s why we let you try PRTG for free.

PRTG Logo

Start monitoring services with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

Products

  • Paessler PRTG
    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
    • PRTG Enterprise Monitor
    • PRTG Hosted Monitor
    • PRTG extensions
      Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

  • Network monitoring
  • Bandwidth monitoring
  • SNMP monitoring
  • Network mapping
  • Wi-Fi monitoring
  • Server monitoring
  • Network traffic analyzer
  • NetFlow monitoring
  • Syslog server

Useful Links

  • PRTG Manual
  • Knowledge Base
  • Customer Success Stories
  • About Paessler
  • Subscribe to newsletter
  • PRTG Support
  • PRTG Consulting

Contact

Paessler GmbH
Thurn-und-Taxis-Str. 14, 
90411 Nuremberg 
Germany

info@paessler.com

+49 911 93775-0

  • Contact us
©2025 Paessler GmbHTerms & ConditionsPrivacy PolicyImprintReport VulnerabilityDownload & InstallSitemap
404 - Page not found 404 - Page not found 404 - Page not found