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  1. Home>
  2. Help>
  3. DNS Server Errors
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There are a lot of DNS errors 
out there. Way too many, right?

You as a sysadmin know that for sure – DNS errors sometimes drive you crazy.

Here's a list of the most common errors around DNS and the proven solution to them

  • DNS server error: DNS server isn’t responding
  • PlayStation 4 DNS error: NW-31253-4
  • PlayStation 4 DNS error: NW-31250-1
  • PlayStation 4 DNS error: NW-31254-5
  • PlayStation 3 DNS error: 80710101
  • PlayStation 3 DNS error: 8710102
  • DNS error: 4015
  • DNS Lookup error
  • Google Chrome DNS error
  • DNS Token Mismatch error
  • Internet Explorer DNS error
  • DNS error: 4013
  • Fortigate DNS error
  • DNS error: 4000 / 4007
  • DNS validation error: 1004
  • PlayStation Portable DNS error: 80410410
  • Xbox 360 DNS error
  • Further common DNS error codes

And you'll find the solution to get rid of ALL DNS errors – forever: Test PRTG and get started within minutes!

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DNS server error

"DNS server isn’t responding"
Icon Time

Quick fix

If your browser is unable to connect to the Internet, the Windows troubleshooting feature will occasionally respond with a message: DNS server not responding or Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding. Quite a few factors can cause this notification to appear.

Best solution:

  • https://blog.pcrisk.com/windows/12235-how-to-fix-the-dns-server-isnt-responding-error

More solutions:

  • https://www.ubergizmo.com/how-to/fix-dns-server-not-responding/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation 4 DNS error

"NW-31253-4"
icon time

Quick fix

This specific PlayStation 4 error is directly related to errors in your network DNS settings.

Best solution: 

  • https://appuals.com/fix-playstation-4-error-nw-31253-4/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation 4 DNS error

"NW-31250-1"
Icon Time

Quick fix

The PlayStation 4 DNS error NW-31250-1 usually means that something is wrong, whether with the network within your Ps4 or with your internet.

Best solution:

  • https://appuals.com/fix-ps4-dns-error-nw-31250-1/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation 4 DNS error

"NW-31254-5"
Icon Time

Quick fix

PS4 error code NW-31254-5 is an obscure error code that does not occur as often as the related error NW-31253-4, but often originates from a similar cause and can be corrected in the same way. An error message appears indicating that the DNS server's response is delayed or unstable.

This error occurs because the  DNS servers are not working or have been put in incorrectly. DNS servers are very important because they map domain names (e.g. playstation.com) to IP addresses. Without them, the devices cannot be online.

Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation 3 DNS error

"80710101"
Icon Time

Quick fix

The PS3 error code 8071010101 is identical to 8071010102, a DNS error from Sony PlayStation 3. If you receive this error, you will not be able to connect to the Internet or load a website while browsing with your Internet browser.

Best solution:

  • https://techwonda.com/ps3-dns-error-80710b23/

More solutions:

  • https://www.bosstechy.com/ps3-dns-error/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation 3 DNS error

"8710102"
Icon Time

Quick fix

DNS Error 8071010102 is an error displayed on the PlayStation 3 when trying to connect to the Internet. It is a known problem for PlayStation users.

The answer is to disable universal plug-and-play on the router. Disabling universal plug-and-play on the router is done via the console interface.

Best solution:

  • https://techspirited.com/ps3-dns-error
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS error

"4015"
Icon Time

Quick fix

The DNS server service is based on Active Directory Domain Services (AD DS) to store and retrieve information for AD DS-integrated zones. The DNS error 4015 indicates that AD DS is not responding to DNS server service requests.

Best solution:

  • https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc735674(v=ws.10)
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS Lookup error

Icon Time

Quick fix

The DNS lookup error is a well-known problem in the Google Chrome browser when you use a broadband connection. This problem often appears if your Internet connection is not working properly or if the DNS server is no longer responding.

Best solution:

  • https://www.compuchenna.co.uk/dns-lookup-error/

More solutions:

  • https://whatsabyte.com/windows/dns-lookup-failed/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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Google Chrome DNS error

Icon Time

Quick fix

The IP addresses of the websites you access on Google Chrome are stored by the Domain Name System or DNS. If you clear the Chrome browser's DNS cache, you can fix host connection errors that occur when you browse the web on a Windows PC. Such Google Chrome failures may include ERR_TIMED_OUT or similar errors.

The purpose of DNS is to allow the PC to access the IP addresses of the websites, especially if the IP servers change. If you encounter a host error or DNS error while browsing Google Chrome, the DNS cache has to be cleared to fix the error.

Best solution:

  • https://www.howtogeek.com/197804/how-to-clear-the-google-chrome-dns-cache-on-windows/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS Token Mismatch error

Icon Time

Quick fix

This error refers to a timeout of a token generated by the WhatsMyDNS website that allows the visitor to use their search system. Thus, when an attempt is made to verify the DNS propagation of a domain, the token is used to perform the search.

The Token Mismatch error appears when the token generated by WhatsMyDNS has expired and is no longer valid when the lookup or search operation is performed. Therefore, the page throws the Token Mismatch error.

Best solution:

  • https://techglimpse.com/token-mismatch-dns-propagation-error/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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Internet Explorer DNS error

Icon Time

Quick fix

Occasionally, Microsoft displays a DNS not found error message when you browse the web using Internet Explorer. In most cases, the DNS failures can be resolved by accessing the browser's options and correcting its settings. In some other cases, you can also fix DNS errors from a command prompt input.

Best solution:

  • https://www.techwalla.com/articles/how-to-fix-an-internet-explorer-dns-error
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS error

"4013"
Icon Time

Quick fix

The Domain controllers whose copy of Active Directory contains references to other domain controllers in the forest attempt to replicate all locally held directory partitions during Windows startup as part of an initial synchronization or init sync.

At the attempt to boot with the latest DNS zone contents, Microsoft DNS servers that host AD-integrated copies of DNS zones delay the start of the DNS service for several minutes after Windows starts, unless Active Directory has completed its initial synchronization during Windows startup. In the meantime, Active Directory is delayed from inbound replicating directory partitions until it can resolve the CNAME GUID of its source domain controller to an IP address on the DNS servers used by the destination domain controller for name resolution. The duration of the hang when preparing network connections depends on the number of locally held directory partitions located in the Active Directory copy of a domain controller. The most domain controllers have at least five partitions (schema, configuration, domain, forest-wide DNS application partition, domain-wide DNS application partition) and can experience a boot delay of 15-20 minutes. The boot delay increases by the existence of additional partitions.

The DNS event ID 4013 in the DNS event log signifies that the DNS service startup has been delayed due to inbound replication of Active Directory partitions had not yet occurred.

Best solution:

  • https://support.microsoft.com/en-us/help/2001093/troubleshoot-dns-event-id-4013-the-dns-server-was-unable-to-load-ad-in

More solutions:

  • https://serverfault.com/questions/406946/event-id-4013-the-dns-server-is-waiting-for-active-directory-domain-services
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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Fortigate DNS error

Icon Time

Quick fix

In v5.4. this log entry is an expected behavior.

FortiGate searches for invalid/failed DNS traffic and marks it as action=dns or in the GUI as Action Deny: DNS error. This happens if the DNS query is unsuccessful and returns a state other than NOERROR. The firewall action itself is allow/pass, so the bad response is still forwarded from the server back to the requesting client. The session is marked with the Deny: DNS Error message.

Examples of invalid DNS traffic could be UDP packets on port 53 that are not DNS traffic, packets that are too large or with a bad checksum. This error message should also be displayed for DNS traffic that causes an error, such as the request to or reply from an invalid DNS server.

Best solution:

  • https://kb.fortinet.com/kb/documentLink.do?externalID=FD40788
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS error 4000 and error 4007

"4000 / 4007"
Icon Time

Quick fix

There may be in a situation where one of the DNS servers in the environment displays a problem where the zones are not loaded on the DNS console and the event IDs 4000 and 4007 are logged in the DNS event logs.

Event ID 4000

The DNS server is unable to open Active Directory.  This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and reload the zone. The event data is the error code.

Event number 4007

The DNS server is unable to open zone <zone> in the Active Directory from the application directory partition 
<partition name>. This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it. Check that the Active Directory is functioning properly and reload the zone. The event data is the error code.

If you try to open the DNS console, you will receive a pop-up labeled Access Denied. You see, the DNS server service is up and running.

If you try to perform an operation on the integrated AD zones with DNSCMD, you will receive Access Denied. This happens when this specific DC/DNS server has lost its secure channel with itself or the PDC. This can also happen in a single DC environment where this DC/DNS server carries all FSMO roles and points to itself as the primary DNS server.

Best solution:

  • https://support.microsoft.com/en-us/help/2751452/dns-zones-do-not-load-event-4000-4007

More solutions:

  • https://www.informaticar.net/microsoft-dns-error-4000-and-error-4007/
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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DNS validation error 1004 

"1004"
Icon Time

Quick fix

While working on the Cloudflare dashboard a Code 1004 error indicates that Cloudflare could not perform a requested action.

It is a different problmen than Error 1004: Host Not Configured to Serve Web Traffic or Error 1004: DNS is still propagating. These failures will appear to visitors to your website if the origin IP cannot be resolved through your DNS records.

Best solution:

  • https://community.cloudflare.com/t/community-tip-fixing-code-1004-dns-validation-error/46697
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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PlayStation Portable DNS error

"80410410"
Icon Time

Quick fix

The DNS 80410410 error message may appear on your PSP in certain cases when you try to connect to the internet.

Best solution:

  • http://ts.thrustmaster.com/faqs/eng/thr_eng_00093.pdf
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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Xbox 360 DNS error

Icon Time

Quick fix

The Xbox 360, like many other network devices, uses the DNS to translate Internet addresses into numeric IP addresses. If the console is not able to retrieve the values for the DNS, the Xbox 360 cannot properly connect to the Xbox Live network.

Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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Further common DNS error codes

Icon Time

Quick fix

Typical WIN32 DNS return codes have been listed in the following table. These codes may appear in the SMTP debug log file if the DNS is either incorrectly configured or DNS errors are returned from the DNS server.

Open table here
9001DNS server unable to interpret format.
9002DNS server failure.
9003DNS name does not exist.
9004DNS request not supported by name server.
9005DNS operation refused.
9006DNS name that should not exist, does exist.
9007DNS RR set that ought not to exist, does exist.
9008DNS RR set that ought to exist, does not exist.
9009DNS server not authoritative for zone.
9010DNS name in update or prereq is not in zone.
9016DNS signature failed to verify.
9017DNS bad key.
9018DNS signature validity expired.
9501No records found for given DNS query
9502Bad DNS packet
9503No DNS packet 9504: DNS error, check rcode
9505Unsecured DNS packet
1460Timeout - This operation returned because the timeout period expired

Best solution:

  • http://www.mailenable.com/documentation/10.0/enterprise/DNS_error_codes_and_descriptions.html

More solutions:

  • https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--9000-11999-

Find out how to run a comprehensive DNS report for your domain:

  • https://mxtoolbox.com/dnscheck.aspx
  • https://www.uptrends.com/tools/dns
Icon Check

Proper fix

Having trouble with DNS errors? Switch to PRTG Network Monitor, the all-in-one DNS server monitoring tool. It checks the overall status of your DNS servers and provides you with detailed statistics.

With PRTG you will be notified in real-time if any DNS failures occur.

Learn more about DNS monitoring

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